Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be new, unused, and unopened, in its original factory-sealed packaging with any tags still attached. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hkrbdeals@gmail.com.

If your return is accepted, we’ll email you a free prepaid return shipping label that you can download and print, along with instructions on how and where to send your package. There is no restocking fee, and return shipping is free. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question via email.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Defective, damaged, or incorrect items are covered even if the packaging has been opened.

Opened or used items
For health and hygiene reasons, we cannot accept the return of any item that has been opened or used, or whose factory seal has been broken. This applies to returns for any reason other than the item arriving defective, damaged, or incorrect, which are covered under "Damages and issues" above. Please make sure the product is still sealed before requesting a return.

 

Exchanges
We accept exchanges within 30 days of delivery on new, unopened items. Contact us at hkrbdeals@gmail.com with your order number and the item you would like instead, and we will send you a free return shipping label. Once your return is accepted, we will ship the replacement item to you.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return and you still have not received your refund, please contact us at hkrbdeals@gmail.com.